Fast USA Shipping
Vet Recommended
365-Day Guarantee
PART I — TERMS & CONDITIONS (SELENEPETS.COM)
Effective Date: February 26, 2026
These Terms & Conditions (“Terms”) are a legally binding agreement between you and Ivy Ecommerce LLC (“Company,” “we,” “us,” “our”). They govern your access to and use of the websites and services that link to these Terms, including Selenepets.com (the “Site”), and your purchase of products from the Site. By accessing the Site, placing an order, enrolling in any subscription, or otherwise using the Site, you acknowledge that you have read and agree to these Terms. If you do not agree, do not use the Site and do not place an order.
NOTICE OF AUTOMATIC RENEWAL / RECURRING CHARGES (READ CAREFULLY):
Certain purchases on Selenepets.com require enrollment in a mandatory recurring subscription for replacement water filters and a Dental Boost supplement (the "Filter Subscription"). If you complete checkout, you are authorizing recurring charges as described in these Terms and as disclosed at checkout.
1. Eligibility and account responsibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from the Site. You agree that all information you provide is accurate and that you will maintain the accuracy of your information, including your shipping address and payment details. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account.
2. Product information and availability
We may make products available for purchase through the Site. All descriptions, images, and specifications are provided for convenience and may be updated. We reserve the right to discontinue or modify products at any time, and to limit quantities per order. If a product listing contains an error (including pricing, description, or availability), we may correct the error and (if applicable) cancel or refuse the order and provide a refund of amounts actually paid.
3. Pricing, taxes, and shipping charges
Prices are shown in the currency selected on the Site and may change. Taxes may apply depending on your jurisdiction. Shipping and handling charges (including subscription shipping charges) will be shown at checkout before you submit your payment. If you are placing an order from outside the United States, you are responsible for duties, taxes, customs fees, brokerage fees, and other charges imposed by your destination country (see also the Global Sales Clause below).
4. Mandatory subscription terms for filter and supplement replenishment
4.1 Nature of the Filter Subscription
Certain eligible purchases (such as the Selene wireless pet water fountain) include mandatory enrollment in a recurring filter replacement subscription. By purchasing an eligible product, you agree to receive automatic filter shipments on the schedule described below, and to be charged accordingly, until you cancel. Unless otherwise clearly disclosed at checkout for your specific offer:
Shipment content: Two (2) replacement water filters and one (1) Dental Boost supplement per shipment cycle.
Shipment frequency: Every 30 days.
Subscription price: $59.96 per cycle, inclusive of shipping.
Shipping charge: None (shipping is included in the subscription price).
Total recurring charge: $59.96 per cycle, plus applicable taxes (if any).
Your checkout page will display the exact subscription terms applicable to your order (including taxes and any promotional pricing). If checkout terms differ from the above defaults, the checkout terms control for that transaction.
4.2 Automatic renewal and authorization to charge
By completing checkout, you authorize us (and our payment processors) to charge your selected payment method automatically on a recurring basis at the interval disclosed at checkout until you cancel. You understand that your subscription will continue and you will be charged unless you cancel before the applicable cutoff time described below.
4.3 Express affirmative consent
We require express affirmative consent to the subscription. Your affirmative consent is given by clicking the “Pay Now” or “Place Order” button at checkout, after the subscription’s material terms (including recurring amount, billing frequency, start date, and cancellation method) have been presented to you in a clear and conspicuous disclosure immediately above that button. By completing checkout, you acknowledge that you have read, understood, and agreed to those terms and have expressly authorized the recurring charges described therein.
4.4 Pre-billing reminders
To reduce surprise billing and to help you manage your subscription, we will send a pre-billing reminder to the email address on file before each recurring charge. The reminder will be sent approximately 3–5 days before your scheduled billing date, though timing may vary due to weekends, holidays, or deliverability factors. If you do not receive a reminder, you remain responsible for charges authorized under these Terms; you may cancel at any time as described below.
4.5 Changes to subscription pricing or material terms
We may change subscription pricing, shipping charges, or other material subscription terms. If we make a material change, we will provide advance notice via email (and/or through your account) and provide a reasonable opportunity to cancel before the change takes effect. Unless otherwise required by applicable law, changes take effect no earlier than the next billing cycle after notice. If a price increase applies, we will comply with applicable notice and cancellation/refund requirements and will not charge the increased amount unless you have had an opportunity to cancel.
4.6 Failed payments, reprocessing, and suspension
If a recurring charge fails (for example, due to an expired card, insufficient funds, or a bank decline), we may attempt to reprocess the charge one or more times within a reasonable period. We will not indefinitely retry a failed charge. We may suspend shipment of your next cycle or cancel your subscription if payment cannot be successfully collected after reprocessing attempts. We will not ship a subscription cycle unless payment has been confirmed.
5. Simple cancellation (online-first; no unreasonable barriers)
5.1 How to Cancel
Online (preferred): By using the subscription management portal available through your account or through a link in your subscription emails;
Email: By emailing us at the support email listed on the Site;
Phone: By calling the support phone number listed on the Site;
Other methods disclosed at checkout or in your confirmation email.
We will not require you to speak to a retention agent as a condition of cancellation, and we will not require you to provide reasons, complete surveys, or take any steps unrelated to cancellation.
5.2 Cancellation effective time and cutoff for future billing cycles.
To avoid being charged for the next shipment, you must cancel at least 24 hours before your next scheduled billing time (the “Cutoff”). If you cancel after the Cutoff, your next shipment may already be in process and you may be charged for that cycle; your cancellation will apply to subsequent cycles.
5.3 Confirmation of cancellation.
We will provide a cancellation confirmation in a form you can retain (for example, email confirmation or an on-screen confirmation with the ability to download/print).
6. Order confirmation and acknowledgment (electronic)
After you place an order, we will send an order confirmation/acknowledgment email to the email address you provide. If your order includes a subscription, that acknowledgment will include (or link to) the subscription’s material terms, how to cancel, and how to contact support. You agree that these confirmations and other notices may be provided electronically.
7. Refund policy (including subscription cycles)
7.1 General refunds
Unless a different refund policy is displayed at checkout for a particular product or offer, our general refund approach is as follows:
Unshipped orders or unshipped subscription cycles: If you contact us before an order ships (or before a subscription cycle ships), we will generally refund amounts paid for the unshipped items/cycle.
Shipped products: If products have shipped, refunds may require return of the product(s) in accordance with our return instructions, unless the product is non-returnable for hygiene/safety reasons.
Certain items (including personal-use or hygiene-related consumables such as used filters) may be non-returnable once opened or used. If an item is non-returnable, this will be clearly disclosed at checkout and/or in the applicable refund policy.
7.2 Subscription disputes and “I forgot to cancel”
If you believe you were charged in error or did not intend to continue your subscription, contact us promptly. We will review requests for courtesy refunds on a case-by-case basis depending on shipment status, usage, and timing. This does not limit your rights under applicable law.
7.3 Shipping fees
Shipping fees may be non-refundable once shipping services have been performed, except where required by applicable law or where a refund is provided due to our error.
8. Shipping, delivery, and risk of loss
8.1 Shipping timeframes and delays
We will ship products within the timeframe stated at checkout or on the Site. Where no timeframe is stated, we will ship within a commercially reasonable time. If we cannot ship within the promised timeframe, we will provide notice and options consistent with applicable law (including agreeing to a delay or receiving a refund for unshipped merchandise, as applicable).
8.2 Shipping address accuracy
You are responsible for providing a complete and accurate shipping address. If you provide an incorrect address and a shipment is lost or returned, we may require you to pay reshipping costs.
8.3 Risk of loss
For shipments to U.S. consumers, risk of loss transfers to you upon confirmed delivery to your shipping address. For international shipments, risk of loss generally transfers upon tender to the carrier, subject to mandatory local consumer protections and any shipping protection you purchase. This clause does not reduce any rights you may have under applicable consumer protection law.
8.4 Shipping protection
We may offer optional shipping protection. If offered and purchased, shipping protection may provide enhanced coverage for lost, stolen, or damaged packages as described at checkout.
9. Warranty disclaimer preserving statutory rights
Except as expressly stated in a written warranty document provided with a product (if any), and to the maximum extent permitted by law, the products and Site are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Important: Some jurisdictions do not allow certain warranty disclaimers or limitations. Nothing in these Terms limits rights you may have under applicable consumer protection or warranty laws. If we provide a written warranty, implied warranty disclaimers may be restricted under federal law.
10. Limitation of liability (New York compliant framing)
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site or purchase/use of products.
Our total liability for any claim arising out of or related to the Site, products, subscriptions, or these Terms will not exceed the greater of (a) the amounts you paid to us in the three (3) months preceding the event giving rise to the claim, or (b) $100.
This limitation does not apply to liability that cannot be limited by law, and does not apply to our gross negligence, willful misconduct, or fraud.
11. Indemnification
You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms, (b) your misuse of the Site, or (c) your violation of applicable law, except to the extent caused by our conduct.
12. Chargebacks and payment disputes (consumer-compliant)
If you have a billing question or dispute, please contact us first so we can attempt to resolve it quickly. You agree not to submit a chargeback for a charge that is valid and authorized under these Terms (for example, a recurring subscription charge you authorized and did not cancel before the Cutoff). However, nothing in these Terms restricts your ability to contact your bank or card issuer, to dispute a charge in good faith, or to exercise rights you may have under card network rules or applicable law. If you submit a chargeback that is determined to be fraudulent (for example, falsely claiming you did not authorize a charge you did authorize, or claiming non-receipt where delivery is confirmed), we may: (a) suspend your subscription pending resolution, (b) require updated payment information for future orders, and/or (c) pursue lawful remedies. We will not charge “chargeback fees” to consumers unless clearly permitted by law and disclosed in advance.
13. Electronic records consent (E-SIGN)
You consent to receive disclosures, notices, policies, and communications electronically (for example, via email, text where permitted, or by posting on the Site). You may withdraw your consent by contacting us, but withdrawal may affect your ability to use certain Site features or receive electronic confirmations. Hardware/software requirements: You need a device capable of accessing the Site and viewing email; a current web browser; and the ability to download or print PDF documents. You may request paper copies of records by contacting us; we may charge a reasonable fee to cover retrieval and mailing costs where permitted by law. These provisions are intended to comply with the federal E-SIGN framework for electronic records and signatures.
14. Governing law and venue (non-arbitration matters)
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the arbitration agreement in Part II. If a dispute is not subject to arbitration (or may be brought in court under Part II), you agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York, unless mandatory law provides otherwise.
15. Global reach and mandatory local rights
If you access the Site or purchase from outside the United States, you understand you are engaging in a transaction with a U.S.-based seller governed by New York law. However, you may also have mandatory rights under the laws of your country of residence. Nothing in these Terms limits those mandatory rights. (See also: PART V — GLOBAL SALES CLAUSE below.)
16. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
17. Assignment
We may assign these Terms, in whole or in part, without notice. You may not assign these Terms without our prior written consent.
18. Force majeure
We are not liable for delays or failures to perform due to events beyond our reasonable control, including carrier delays, customs delays, natural disasters, labor strikes, and supply chain disruptions.
19. Changes to these Terms
We may update these Terms periodically. The “Effective Date” indicates when they were last updated. If changes are material, we will provide a reasonable method of notice (for example, email or a prominent Site notice). Your continued use after the effective date of updated Terms constitutes acceptance.
PART II — AAA ARBITRATION CLAUSE
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION.
1. Agreement to arbitrate
Except as expressly excluded below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to (a) the Site, (b) any purchase, product, subscription, billing, refund, cancellation, advertising, or marketing, or (c) these Terms (collectively, “Disputes”) will be resolved by final and binding arbitration.
2. Governing law (FAA)
This arbitration agreement is made under and will be governed by the Federal Arbitration Act (“FAA”), including 9 U.S.C. § 2, and not by any state arbitration law, to the fullest extent permitted.
3. Informal dispute resolution first
Before starting arbitration, you agree to contact us and provide a brief written description of your claim and your contact information, and allow us 30 days to attempt to resolve the Dispute informally. You can send a notice to: Legal Department – Ivy Ecommerce LLC 30 North Gould Street, Sheridan, WY 82801, US Email: info@selenepets.com. If we do not resolve the Dispute within 30 days, either party may proceed to arbitration.
4. AAA administration and rules
The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules and Mediation Procedures (“AAA Consumer Rules”), as in effect at the time arbitration is initiated, except as modified by this Arbitration Agreement. AAA’s consumer rules include consumer-accessibility features and cost protections, including consumer filing fee caps. If the AAA will not administer the arbitration for any reason and the parties cannot agree on an alternative, the Dispute will be resolved in court consistent with the “Governing law and venue” section of the Terms.
5. Small claims carve-out
Either you or the Company may bring an individual claim in small claims court in the county (or equivalent) where you live or where the Company is located, if the claim qualifies, instead of arbitration. If a claim is brought in small claims court, it must remain in small claims court and may not be removed to arbitration unless both parties agree.
6. Class action waiver; representative actions waiver
To the maximum extent permitted by law, you and the Company agree that:
Arbitration will be conducted only on an individual basis;
Neither party may bring, join, or participate in a class action, private attorney general action, collective action, or other representative proceeding in arbitration; and
The arbitrator may not consolidate claims or award relief to anyone who is not a party to the arbitration.
This class waiver is intended to be enforceable under the FAA, consistent with U.S. Supreme Court precedent recognizing the enforceability of arbitration agreements with class waivers, subject to generally applicable contract defenses.
7. Jury trial waiver
If a Dispute is brought in court rather than arbitration (for example, due to the small claims carve-out or because this arbitration agreement is found unenforceable as to a particular Dispute), you and the Company waive any right to a jury trial to the fullest extent permitted.
8. Consumer fee protections (Company pays fees above a small consumer filing fee)
If you are an individual consumer initiating arbitration against the Company, your filing fee will be capped at the amount set by the AAA Consumer fee schedule (currently described by AAA as capped at $225, subject to change by AAA). The Company will pay all AAA administrative fees and arbitrator compensation beyond that consumer filing fee, unless the arbitrator determines your claim is frivolous or brought for an improper purpose under the AAA Consumer Rules. If you demonstrate financial hardship, you may apply to the AAA for a fee waiver under applicable AAA forms and procedures.
9. Location and remote arbitration option
You may choose for the arbitration to be conducted:
By telephone or video conference (remote),
Based on written submissions (documents-only), or
In person in your county of residence (or the nearest reasonable location), unless the parties agree otherwise.
The arbitrator has discretion under applicable rules to manage the process fairly and efficiently, and the AAA has moved toward default virtual hearing approaches in its consumer framework.
10. Arbitrator authority; remedies
The arbitrator has exclusive authority to decide issues of arbitrability, enforceability, and scope of this arbitration agreement, except that a court may decide the enforceability of the class action waiver to the extent required by law. The arbitrator may award any relief available in an individual lawsuit, subject to the limitations in these Terms and applicable law.
11. Mass arbitration batching provision (administrable; due-process oriented)
If 25 or more similar arbitration demands are filed against the Company by or with the assistance of the same or coordinated counsel or organizations, and AAA determines the filings qualify as a consumer mass arbitration, the parties agree to the following process to promote fair and efficient resolution:
Pre-filing notice and 30-day resolution window: Each claimant must comply with the Informal Dispute Resolution requirement above.
Administrative conference / process framework: The parties will participate in an AAA administrative conference to establish a fair process, including standardized notice forms, document exchange parameters, and a schedule. AAA maintains specific resources and supplementary rules for consumer mass arbitration contexts.
Batching: To the extent permitted by AAA rules and the assigned arbitrator/process arbitrator, cases will proceed in batches of up to 25 cases per batch, with each batch staying later-filed cases until the prior batch is materially advanced.
Bellwether option (if agreed or ordered): The process may include a small set of test cases to inform settlement, without binding non-parties unless they agree.
Statute of limitations tolling: For claimants whose cases are stayed solely due to batching, applicable limitation periods will be tolled from the time proper pre-filing notice is received until the claimant’s case is permitted to proceed, to avoid prejudice.
Nothing in this section prevents any claimant from pursuing an individual claim in small claims court under the carve-out.
12. Opt-out right (30 days)
You may opt out of this arbitration agreement by sending written notice within 30 days of the earliest of: (a) the date you first complete checkout on the Site, or (b) the date you first enroll in any subscription. Opt-out notice must include: your name, mailing address, email address used for your order, order number (if available), and a clear statement that you wish to opt out of arbitration.
Send opt-out notice to Arbitration Opt-Out – Ivy Ecommerce LLC 30 North Gould Street, Sheridan, WY 82801, US. Opting out means you and the Company may litigate Disputes in court, subject to the venue and jury waiver provisions (to the extent enforceable). Opting out does not affect any other terms of your agreement with us.
13. Severability and survival
If any portion of this arbitration agreement is found unenforceable, the remainder will be enforced to the maximum extent permitted. If the class action waiver is found unenforceable, then (unless prohibited by law) the class claim must proceed in court and not in arbitration. This arbitration agreement survives termination of your relationship with the Company, including cancellation of subscriptions and deletion of accounts.
PART III — PRIVACY POLICY (SELENEPETS.COM)
Effective Date: February 26, 2026.
This Privacy Policy explains how Ivy Ecommerce LLC (“Company,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit or use Selenepets.com (the “Site”), purchase our products, enroll in subscriptions, communicate with us, or otherwise interact with us (collectively, the “Services”). This Privacy Policy is intended to meet baseline U.S. consumer protection expectations (including truthfulness and avoiding deceptive privacy representations) and to align with New York’s SHIELD Act reasonable safeguards requirements. It also includes disclosures and rights language that may apply if you are covered by certain U.S. state privacy laws (including California, Virginia, Colorado, Connecticut, and Utah).
1. Who we are and how to contact us
Controller / Business: Ivy Ecommerce LLC
Business Address: 30 North Gould Street, Sheridan, WY 82801, US
Email: info@selenepets.com
2. Categories of personal data we collect
Depending on how you use the Services, we may collect the following categories of personal information:
Identifiers: Name, email address, phone number, billing address, shipping address, account login identifiers.
Commercial information: Products purchased, subscription status, billing history, refund history, customer service records.
Payment information: Limited payment details. Payment card numbers are typically processed directly by our payment processors and are not stored by us in full.
Internet / device data: IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, clicks, time on site, approximate location derived from IP address.
Communications: Messages you send to us via email, chat, forms, phone, or SMS.
Inferences: Inferences about preferences or interests based on purchases and site activity.
Children’s data: Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it. COPPA imposes specific requirements where an operator collects personal information from children under 13.
3. Sources of personal data
We collect personal information from:
You directly (checkout, subscription enrollment, forms, customer support).
Your device/browser (cookies and similar technologies).
Service providers (such as payment processors, shipping carriers, analytics providers).
Advertising/marketing partners (where you interact with our ads or where permitted by settings/preferences).
Data brokers / lead sources (only where permitted and subject to our internal compliance controls; see “Targeted advertising and opt-outs” below).
4. How we use personal data (purposes)
We use personal information to:
Provide and operate the Services (process orders, ship products, manage subscriptions, handle refunds and cancellations).
Communicate with you about orders, subscriptions, shipping, product updates, and customer support.
Detect and prevent fraud, abuse, and security incidents.
Improve our Site and offerings (analytics, performance, debugging).
Conduct marketing and advertising (subject to applicable opt-outs and consent requirements).
Comply with legal obligations and enforce our Terms.
5. Legal basis language for global visitors (GDPR-aware)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, and GDPR applies to our processing (for example, due to extraterritorial reach), we generally rely on one or more of the following legal bases:
Contract necessity (processing needed to fulfill orders/subscriptions).
Legitimate interests (security, fraud prevention, service improvement, certain marketing), balanced against your rights and expectations.
Consent (for certain marketing or cookie categories where required).
Legal obligations (tax, accounting, and compliance). Legal bases are described in GDPR Article 6 and related guidance.
6. Payment processors and ecommerce platforms
We use third-party payment processors and commerce tools to process transactions. Depending on your checkout path and region, these may include:
NMI (Network Merchants Inc.) — payment gateway through which transaction data is routed for authorization and settlement.
Payarc — payment processing services for card-present and card-not-present transactions.
EMS (Electronic Merchant Systems) — merchant payment processing services.
Kurv — payment processing services.
When you pay, your payment information is processed by the processor under its own privacy practices. We receive limited information needed to confirm payment and manage orders (for example, confirmation that payment succeeded, card brand, and partial identifiers).
7. How we share personal data
We may disclose personal information to:
Service providers/processors (payment processing, fulfillment, shipping, customer support, analytics, fraud prevention, email/SMS delivery).
Advertising partners (where enabled) for measurement and ad delivery.
Affiliates within our corporate group (if applicable).
Legal and compliance recipients (regulators, courts, law enforcement) where required or permitted by law.
Business transfers (merger, acquisition, bankruptcy) subject to standard protections.
We do not “sell” personal information for money in the traditional sense; however, some states define “sale” or “sharing” broadly to include certain disclosures for targeted advertising. Where required, we provide opt-out rights and “Do Not Sell/Share” mechanisms (see below).
8. Data retention
We retain personal information for as long as reasonably necessary to:
Fulfill orders and subscriptions,
Provide customer service,
Maintain required business records (tax/accounting),
Resolve disputes and enforce agreements, and
Meet legal obligations.
General retention windows (which may vary by context):
Order and subscription records: typically 7 years (tax/accounting).
Customer support communications: typically 2–4 years.
Marketing data: until you opt out or data is no longer needed.
Cookie/online identifiers: per Cookie Policy and your choices; many analytics cookies expire within 13 months or less unless renewed.
9. Security
We maintain a written information security program and implement reasonable safeguards appropriate to our size, nature of operations, and sensitivity of data, including:
Administrative safeguards (designated responsibility, training, vendor oversight).
Technical safeguards (access controls, encryption in transit where feasible, MFA for admin access, logging/monitoring).
Physical safeguards (restricted access to systems and records).
New York’s SHIELD Act requires reasonable safeguards for private information and references administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
10. Your U.S. privacy rights
Depending on your residency and our legal applicability, you may have rights such as:
Access/confirm processing;
Delete;
Correct;
Data portability;
Opt out of targeted advertising, sale, and (in some states) certain profiling;
Appeal a denial of a rights request (some states).
Examples of statutory frameworks include California’s CCPA/CPRA rights (including opt-out of sale/sharing and correction) , Virginia’s opt-out rights for targeted advertising and sale , Colorado opt-out and universal opt-out mechanisms , Connecticut opt-out rights , and Utah opt-out rights .
How to submit a request: Email us at info@selenepets.com. We will verify your request using reasonable methods (for example, by confirming access to the email used for orders). Authorized agents may submit requests where permitted by law.
11. “Do Not Sell or Share” and targeted advertising opt-outs (where applicable)
If we engage in cross-context behavioral advertising (for example, through pixels), California and some other jurisdictions may treat certain disclosures as “sharing” for advertising purposes and require an opt-out mechanism. California guidance emphasizes an opt-out right for sale/sharing and recognition of certain user-enabled signals. Where applicable, you may opt out by using:
Cookie banner preferences, and/or
Browser-based global privacy controls where legally required.
12. Marketing communications (email and SMS)
Email marketing:
You can unsubscribe using the link in marketing emails. The CAN-SPAM Act requires accurate email practices including a clear opt-out and a valid physical postal address in commercial emails. SMS / calls (if used): If we send marketing texts or calls, we will obtain consent where required. TCPA rules and FCC guidance address consent requirements for autodialed/prerecorded telemarketing calls/texts. You can opt out of marketing texts by replying STOP (or as instructed in the message).
13. International transfers
We may process and store information in the United States and other countries. If GDPR applies to a transfer, we may rely on recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) or other applicable safeguards.
14. Changes to this Privacy Policy
We may update this Privacy Policy. We will post the updated version with a new effective date. If changes are material, we may provide additional notice.
PART IV — COOKIE POLICY (SELENEPETS.COM)
Effective Date: February 26, 2026
This Cookie Policy explains how Selenepets.com uses cookies, pixels, SDKs, and similar technologies (“Cookies”) to recognize you, improve the Site, provide functionality, and for analytics and advertising.
1. What cookies are
Cookies are small text files stored by your browser. We also use similar technologies such as pixels and local storage.
2. Categories of cookies we use
Strictly necessary cookies (essential): required for core Site functions like checkout, security, and load balancing.
Functional cookies: remember preferences (for example, language/region).
Analytics cookies: help us understand Site usage and improve performance (for example, Google Analytics or similar).
Advertising/marketing cookies: used to measure and deliver ads, including retargeting (for example, Meta pixel, Google Ads tags, Shopify-related marketing integrations).
Fraud prevention/security cookies: help detect suspicious activity.
3. Third-party tracking and cross-border processing
Some cookies are placed by third parties (for example, analytics and ad partners). These partners may process data in the United States or other countries. See our Privacy Policy for international transfer disclosures and safeguards.
4. Cookie choices and opt-outs
You can manage cookies through:
Network Advertising Initiative / Digital Advertising Alliance options where available;
Platform-level controls (for example, Google and Meta ad settings). If you are in jurisdictions that require opt-in consent for non-essential cookies, we will present a consent banner and honor your selection.
5. Do Not Track signals
Some browsers offer a “Do Not Track” (DNT) signal. There is no uniform industry standard requiring compliance with DNT, but some laws require disclosure of whether sites respond. Unless required by law, we do not currently respond to DNT signals as a universal opt-out.
6. Updates
We may update this Cookie Policy periodically.
PART V — GLOBAL SALES CLAUSE (SELENEPETS.COM)
This Global Sales Clause applies to purchasers outside the United States and supplements the Terms.
1. Governing law remains New York.
Your transaction is governed by New York law, and disputes are handled under the dispute resolution terms above (including the FAA-governed arbitration agreement), except where mandatory local law provides otherwise.
2. Mandatory local rights preserved.
Nothing in our Terms limits non-waivable rights you may have under your country’s consumer protection laws.
3. Customs, duties, and taxes.
You are responsible for import duties, VAT/GST, customs brokerage, and other charges imposed by your country, unless we expressly state at checkout that such charges are included.
4. International shipping and delivery timing.
International shipping may involve customs clearance and carrier delays outside our control. Estimated delivery windows are estimates.
5. International returns.
International returns may be subject to additional requirements and shipping costs. Return instructions will be provided by support.