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Selene ("Selene", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use and share information about you as well as your rights and choices about such collection, use and sharing. It applies when you access or use our websites and other products and services (collectively, the “Services”), contact our service team, engage with us on social media, or otherwise interact with us.
If you do not agree with our policies and practices, your choice is not to use the Services. By accessing or using the Services, whether or not you purchase any of our Services, you agree to this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification).
We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us, as your continued use of any Services constitutes acceptance to the updated terms.
Payment information is processed through secure, PCI-compliant third-party gateways (like Shopify Payments/Stripe) and is never stored on our own servers.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
We may collect personal information about you from third-party sources The sources and categories of information we may collect include:
Data Brokers
We do not retain data for any longer than is necessary for the purposes described in this Privacy Policy. We generally retain data according to the guidelines below.
| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, General location data | We delete or anonymize data concerning your use of our website when deletion request is received. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and/or a deletion request is received. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases, Direct communications with our consumers | We keep customer feedback and correspondence with our customer service for as long as necessary or deletion request is received to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Direct communications with our consumers, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases, Direct communications with our consumers | We retain review, survey, and feedback data until deletion request is received following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations. |
| Data we collect for security purposes, including Name, Email address, Online Identifiers | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
We use personal information for the following purposes:
We may disclose the following personal information about you to our services providers and vendors when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Customer Support Contractors | Ad Networks, Customer Support Contractors, Data Analytics Providers, Data Cooperative, and Sales & Marketing Contractors |
| Internet Activity | Customer Support Contractors | Ad Networks, Customer Support Contractors, Data Analytics Providers, Data Cooperative, and Sales & Marketing Contractors |
| Commercial Information | Customer Support Contractors | Ad Networks, Customer Support Contractors, Data Cooperative, Payment Processors, and Sales & Marketing Contractors |
| Financial Information | Customer Support Contractors | Customer Support Contractors and Sales & Marketing Contractors |
| Location Information | Customer Support Contractors | Ad Networks, Customer Support Contractors, Data Analytics Providers, Data Cooperative, and Sales & Marketing Contractors |
| Consumer Communications | Customer Support Contractors | Customer Support Contractors and Sales & Marketing Contractors |
| Inferences from Other Data | None | Ad Networks and Data Cooperative |
This site uses first and third-party cookies and similar technologies to process personal information for the purposes described in this Policy. Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. To learn more about cookies and how to control the use of cookies at a browser level, visit https://allaboutcookies.org/
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. However, you may still exercise your privacy rights as described elsewhere in this Policy.
This site uses Google Analytics to analyze your interactions and experiences with our Services. You can find out how Google Analytics uses data here and how to opt out of Google Analytics here. For more information on how Google uses data when you use our websites, click here.
If you have any questions about this Privacy Policy, please contact us. Our support team is available 24/7 to assist you.
Company name: Ivy Ecommerce
Registration Number: 61-2232664
Address: 4008 Laramie Street, Cheyenne, Wyoming 82009
Email: info@selenepets.com
Tel: +1 (307) 407-4567