Most pet parents replace the filter every 3–4 weeks, depending on how many pets use the fountain and how quickly the water gets cloudy.

Regular changes keep the water tasting fresh and protect the pump.

Over time, used filters collect hair, debris, and minerals that can slow water flow and affect taste.

Old filters can also make the pump work harder, shortening its lifespan.

You shouldn’t have to worry about your dog’s water suddenly stopping.

That’s why the fountain is built with a high-quality, long-lasting pump and premium materials designed for daily use.

And in the unlikely event something does go wrong, you’re fully covered by our 5-year warranty. Just reach out to our support team and we’ll take care of it, quickly and hassle-free.

With a strong pump, stainless steel construction, and long-term warranty, the last thing you need to worry about is your fountain breaking on you.

We offer tracked shipping on all orders.

All orders are processed by our super careful fulfillment team within 24 business hours.

We are currently experiencing high volume of orders so delivery times, depending on your location, range from 6-10 days. 

We've made returning products super easy. Simply contact us and we'll handle everything.

Have a question or need help? We’re here for you. 

Email us at info@selenepets.com or simply click here to reach our support team.

 We typically respond within 24 hours.